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CSA has a goal of 100% quality and 100% on-time delivery performance record. To achieve that we maintain internal Quality Management System that covers each step in every aspect of our business, from sourcing, quoting and ordering, to configuration, shipping and tracking, etc. All customer orders are completely reviewed prior to acceptance, with all correspondence captured and journaled. Receiving processes are documented with receiving records and incoming inspection reports reviewed to ensure accuracy. If required, we can provide first article inspection reports to verify that the supplied products comply with customer requirements. Shipping is fully documented to client standards. CSA maintains complete records of each order handled by us, including all interactions with the customer and vendor procurement records.